Shipping Policy

INTERNATIONAL ORDERS

International orders are shipped using UPS or FedEx services. Delivery estimates vary depending on the final destination. Please refer to the automatic shipping notification specific to your order for tracking information and delivery estimates.

International shipping costs are calculated at checkout.

SHIPPING POLICY

Co-designed by the world-renowned architect James Smith, our Bridgewater Joy residences offer top views of the nearby lake Michigan. Perfect for a small family, a professional couple, or anyone looking to set up a home office.

PACKAGING & CARE

All paintings are carefully packaged with protective materials to ensure safe delivery. Original artwork is shipped flat or in protective tubes depending on size and medium.

CUSTOMS DUTIES/TAXES

Please be aware that delays may be imposed by your country's customs clearance. Yan Carlos is not responsible for paying any fees or rates charged by customs. These charges are the customer's responsibility.

DELAYED OR LOST ORDERS

A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less time to be delivered, we are unable to dispatch a replacement until this period of time has elapsed.

WRONG OR INCOMPLETE ADDRESS

If your package is returned to us due to an incorrect or incorrect address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

INSURANCE

We offer Route Protection insurance on all orders. Route automatically connects you to everything you've ordered with Yan Carlos and allows you to track your packages anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues inc. theft, loss, and damage in transit. Note that by deselecting shipping protection at checkout, Yan Carlos is not liable for lost, stolen, or orders damaged during transit. Please ensure all claims via Route are submitted ASAP, as Route will only accept claims 14 days after delivery and/or shipment based on your specific case.